Shipping Methods

Shipping Methods


Important Note about Canada Post Strike:
With rotating Canada Post strikes underway, we have switched to using Canpar for all shipments effective Friday, October 19th, 2018 until further notice. If your order was shipped via Canpar, please copy and paste your tracking number found in your order history in your account on the Canpar website here for delivery updates.


Cost of shipping your package will be determined by the pre-tax, post-discount value of your order.  Please refer to the shipping grid below for shipping rates:


Ship To Store*
(3-5 business days) 
FREE
Standard/Ground over $100
(3-7 business days) 
FREE
Standard/Ground up to $99.99
(3-7 business days) 
$5.00
24 Hour Shipping**
(GTA Only)
$5.00
Xpress/Express
(2-4 business days)
$14.99
USA - Standard Shipping
(8-10 business days)
$19.99


*Ship To Store is currently offered at select locations only. For more information, visit here.


**What You Need to Know About 24 Hour Shipping:

1. You must live in one of the following cities: Toronto, Vaughan, Woodbridge, Ajax, Concord, Thornhill, Richmond Hill, Markham, Brampton, Milton, Hamilton, Mississauga, Oakville, Burlington, Scarborough, Pickering, Whitby or Oshawa.

2. Select “24 Hour Shipping” at checkout.

3. Service is available by Courier, not Canada Post or Canpar, and is only available to Residential Addresses Monday through Saturday. There is no service to PO Boxes, or Commercial addresses), and there will be no delivery on civic or statutory holidays.

4. Orders will be delivered between the hours of 9 AM and 9 PM. After a sale event day, orders could be delivered as late as 10 PM.

 

Note Regarding Canada Post Deliveries:

With the upcoming Canada Post strike, we will be delivering all orders through Canpar.

Signature is not required on Standard or Xpress shipments, however is required for all packages shipped Priority.
       
      While we try our best to ship all orders on the next regular business day (Monday-Friday, excluding holidays), orders may take slightly longer to process when there is a site-wide sale or promotion.  We ship to all provinces and territories.  Shipping address must be a valid Canadian address.

      Please Note: Priority shipments on orders confirmed before 12noon EST will be processed same day.  Priority shipments on orders confirmed after 12noon EST may not be processed until the following business day. 



      US SHIPPING RATES

      All rates are in Canadian dollars (CAD). We cannot process returns or exchanges on orders from the US, and therefore all sales are Final. Please note that orders shipped to the US may be subject to customs and duties imposed by US Customs. Customers are solely responsible for paying all customs fees.


      GIFT CARD-ONLY SHIPPING RATES

      Please Note: These rates are applied when purchasing a Gift Card, without any other merchandise items.
      Standard Shipping (3 to 7 business days)
      All order values - $5.00
      Xpress Shipping (2 to 4 business days)
      All order values - $8.00
       



      TRACKING A PACKAGE
      You may track your package with Canada Post by entering your order number on the page below.
      >> Track your package with Canada Post
       


      FREE SHIPPING PROMOTIONS
      Unless stated otherwise, free shipping covers the cost of Standard Delivery in Canada only. Alternative shipping options are available at additional costs.
       


      FREE SHIPPING CALCULATOR IN SHOPPING BAG
      The free shipping calculator visible in the bottom of the shopping bag is set to calculate the spend threshold required to receive free Standard shipping.
      Please note: It is not in reference to either XpressPost or Priority shipping methods, or Standard shipping methods to the US.