I AM MISSING ITEM(S) FROM MY ORDER - WHAT DO I DO?

Please reach out to our Customer Support team at: cs@urban-planet.com or by Live Chat regarding your missing item(s). 

If the item shows that it is short from your order, a refund will be issued.

If the item shows that it has been shipped, you will be provided with a form to complete indicating the item is indeed missing from your order. We will do our best to replace the item or issue a refund based on your preference!