May 19, 2020
Thank you for continuing to shop with us!
We are no longer experiencing shipping delays. Please allow 48-72 hours of processing time upon receipt of your order confirmation.
Note that Canada Post is currently experiencing delivery delays with all service levels. Please allow an additional 5-10 business days after your expected delivery date to receive your package.
April 27, 2020
Thank you for your continued support, your business means the world to us.
In an effort to be fully transparent and provide the best customer service possible, we wanted to let you know that we continue to experience shipping delays of 1 to 2 weeks. Our shipping partner, Canada Post is unfortunately also facing their own set of challenges. This may add an additional delay up to 5 days.
This sucks, we know; you want your stuff! And we can't wait for you to have it, wear it, love it, and share it. Please bear with us, we promise everyone here is working as hard (and as safely as possible) to get things back on track.
Thank you again for your patience. Stay positive, stay safe.
April 14, 2020
Thank you for continuing to shop with us – over the past 3 weeks we’ve seen an unprecedented volume in orders. As a company, we are deeply grateful to our customers who have continued to shop with us during these uncertain times.
We want to assure you that we continue to place the health & safety of those working behind the scenes at urban-planet.com above all else. Because of the additional precautions we’ve put in place, there will unfortunately be some delays in when your order gets shipped.
Right now, you will likely experience a delay of an additional 1 to 2 weeks from when you placed your order. We thank you for your continued support and patience during these extraordinary circumstances and will update you as things change on our end.
April 15, 2020
Purchases made in-store after March 1st are eligible to return in-store 14 days after our stores reopen. Online orders placed after March 1st are eligible to return in-store 30 days after our stores reopen.