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HOW CAN I CANCEL AN ORDER?

Please reach out to our Customer Support team at: cs@urban-planet.com or by Live Chat with the order number you wish to cancel.

Orders are processed within 24-48  hours after placement. If you have only received your order confirmation email, we will do our best to request to cancel the order. Our goal is to shop  your order to you as fast as possible. From time to time, orders may be too far along in the shipment process to cancel.

If you have already received your Shipping Confirmation email, your order is too far along to be cancelled. 

Please refer to our Returns section if you wish to return your order.