Ship To Store
We are SO excited to have launched our FREE Ship To Store service at select locations! See below on how to take advantage:
Can I choose any store to ship to?
As we are currently testing this new shipping method, our Ship To Store service is currently offered in select stores only. We will be launching more stores in the near future, however, the service is currently available at the following Urban Planet locations in Canada:
- • Metropolis At Metrotown - Burnaby, BC
- • West Edmonton Mall - Edmonton, AB
- • Polo Park Shopping Centre - Winnipeg, MB
- • Les Quartiers Dix30 - Brossard, QC
- • Galeries de la Capitale - Quebec City, QC
- • Square One Shopping Centre - Mississauga, ON
- • Vaughan Mills - Vaughan, ON
- • Bramalea City Centre - Brampton, ON
- • Oshawa Centre - Oshawa, ON
- • Galeries Laurentides - St. Jerome, QC
- • Galeries de Terrebonne - Terrebonne, QC
- • Les Galeries d'Anjou - Anjou, QC
Will I be able to track my package?
How will I know when my order be ready for pick-up?
Orders can take 3-5 business days to arrive in-store. You will receive an e-mail, and/or SMS notification letting you know once your order is available for pick up.
What do I need to do to pick up my order?
Please bring your email and/or SMS order confirmation, or pick up notification along with government-issued photo ID. Examples of the photo ID are listed below:
- • Driver’s License
- • Passport
- • Certificate of Citizenship (with photo)
- • Permanent Resident Card
- • Certificate of Indian Status issued with photo
- • Provincial Heath Card (with photo)
- • Government Issued Photo Card
Who can pick up my order?
Where do I go to pick up my order?
Once you arrive to the store, please visit the cash desk and let the store staff know you are there to pick up your order.
What are the business hours for store pick up?
You can refer to your order confirmation e-mail, or pick up notification for store hours, or visit our store location page here.
What if I need to return an item(s) in my order that was shipped to a store?
Orders made online at urban-planet.com are valid for exchange, merchandise credit or refund within 30 days of the purchase date. Items returned in-store are valid for exchange, merchandise credit or refund. Items returned online are valid for refund only. Please see our full return policy details here.
Who can I contact if I do not receive a confirmation that my order is ready to pick up?
If you have not received an e-mail and/or SMS notification after 7 business days for the date your order was shipped, please reach out to our customer service at firstname.lastname@example.org.
How long will you keep my order in store for pick up?
We will hold your order for 11 days after it has arrived in store. If you do not pick up your order after 7 days of it being received in-store, a member of our customer service team will reach out to you as a reminder, and to confirm that you still would like your order. After our team reaches out, we will hold your order for another 4 days.
If the order is not picked up after 11 days, it will be cancelled and payment will be refunded.
When will I be charged for my order?
You will be charged for your order once it is placed online.
Can I ship my order to a US store?
Unfortunately, Ship to store is available in select Canadian stores only.
Can I select to ship certain items to one store, and have other items shipped to a different store?
Only 1 ship to store location can be selected per order at this time.