HOLIDAY SHIPPING DEADLINES
Get your orders on time or wait in line!
Don’t be the one without gifts to give or gifts to get this Christmas. Ensure your goodies arrive on time by reviewing our shipping deadlines by province below.
| XPRESSPOST | EXPEDITED & SHIP TO STORE | |
| Order By Date | Order By Date | |
| ONTARIO | ||
| Urban Centres | Dec. 19th | Dec. 15th |
| Remote Areas | Dec. 17th | Dec. 11th |
| QUEBEC | ||
| Urban Centres | Dec. 19th | Dec. 14th |
| Remote Areas | Dec. 17th | Dec. 11th |
| BRITISH COLUMBIA | ||
| Urban Centres | Dec. 18th | Dec. 12th |
| Remote Areas | Dec. 14th | Dec. 4th |
| ALBERTA | ||
| Urban Centres | Dec. 18th | Dec. 12th |
| Remote Areas | Dec. 14th | Dec. 4th |
| MANITOBA | ||
| Urban Centres | Dec. 18th | Dec. 13th |
| Remote Areas | Dec. 14th | Dec. 4th |
| SASKATCHEWAN | ||
| Urban Centres | Dec. 18th | Dec. 13th |
| Remote Areas | Dec. 14th | Dec. 4th |
| NEW BRUNSWICK | ||
| Dec. 18th | Dec. 13th | |
| NOVA SCOTA | ||
| Urban Centres | Dec. 18th | Dec. 13th |
| Remote Areas | Dec. 14th | Dec. 4th |
| PRINCE EDWARD ISLAND | ||
| Dec. 18th | Dec. 12th | |
| NEWFOUNDLAND | ||
| Urban Centres | Dec. 18th | Dec. 11th |
| Remote Areas | Dec. 14th | Dec. 4th |
| YUKON TERRITORY | ||
| Dec. 14th | Dec. 4th | |
| NORTHWEST TERRITORIES | ||
| Dec. 14th | Dec. 4th | |
| NUNAVUT | ||
| Dec. 14th | Dec. 4th |
*Disclaimer: Some restrictions apply and mailing dates are subject to change without notice. For more information on delivery times please click here and enter M9L 2X6 as the originating postal code.
HOLIDAY RETURN POLICY
Holiday Purchases made after November 13th, 2019 may be shipped back to our warehouse for a full refund until January 17th, 2020. Please note that we must receive the package back to our warehouse by January 17th to honor the refund. Alternatively, a return or exchange can be made at any Urban Planet, Urban Kids, Urban Behavior, Sirens or Stitches store until January 11th, 2020, with no returns or exchanges available from December 26-28th, 2019. Refunds will be made in the original form of payment. Gifts purchased at 70 - 80% off, or under a Buy 1 Get 2 Free promotion are FINAL SALE and cannot be returned or exchanged by Mail or in-store. All gifts purchased under a Buy 1 Get 1 Free, Buy 2 Get 1 Free, Buy 1 Get 1 for 1¢, Buy 1 Get 1 for 10¢, or Buy 1 Get 1 for 1$ promotions, unfortunately are not eligible for a mail in refund and can only be exchanged in-store. All gift cards, cosmetics, jewelry, intimates (underwear and bras) and swimwear are final sale and cannot be returned or exchanged by Mail or In-Store.