Holiday Shipping Deadlines + Return Policy


HOLIDAY SHIPPING DEADLINES


Get your orders on time or wait in line!

Don’t be the one without gifts to give or gifts to get this Christmas.  Ensure your goodies arrive on time by reviewing our shipping deadlines by province below.


XPRESSPOST 		EXPEDITED & SHIP TO STORE
  Order By Date Order By Date
ONTARIO    
Urban Centres Dec. 19th  Dec. 15th
Remote Areas Dec. 17th Dec. 11th
QUEBEC    
Urban Centres
Dec. 19th 
Dec. 14th 
Remote Areas
Dec. 17th
Dec. 11th
BRITISH COLUMBIA    
Urban Centres 		Dec. 18th Dec. 12th
Remote Areas 		Dec. 14th Dec. 4th
ALBERTA    
Urban Centres 		Dec. 18th Dec. 12th
Remote Areas 		Dec. 14th Dec. 4th
MANITOBA    
Urban Centres 		Dec. 18th Dec. 13th 
Remote Areas 		Dec. 14th Dec. 4th 
SASKATCHEWAN    
Urban Centres
Dec. 18th
Dec. 13th 
Remote Areas
Dec. 14th
Dec. 4th 
NEW BRUNSWICK    
  Dec. 18th Dec. 13th
NOVA SCOTA    
Urban Centres 		Dec. 18th Dec. 13th
Remote Areas 		Dec. 14th Dec. 4th
PRINCE EDWARD ISLAND    
  Dec. 18th Dec. 12th
NEWFOUNDLAND    
Urban Centres 		Dec. 18th Dec. 11th
Remote Areas Dec. 14th Dec. 4th
YUKON TERRITORY    
  Dec. 14th Dec. 4th
NORTHWEST TERRITORIES    
  Dec. 14th Dec. 4th
NUNAVUT    
  Dec. 14th Dec. 4th

 

*Disclaimer: Some restrictions apply and mailing dates are subject to change without notice. For more information on delivery times please click here and enter M9L 2X6 as the originating postal code.

HOLIDAY RETURN POLICY



Holiday Purchases made after November 13th, 2019 may be shipped back to our warehouse for a full refund until January 17th, 2020. Please note that we must receive the package back to our warehouse by January 17th to honor the refund. Alternatively, a return or exchange can be made at any Urban Planet, Urban Kids, Urban Behavior, Sirens or Stitches store until January 11th, 2020, with no returns or exchanges available from December 26-28th, 2019. Refunds will be made in the original form of payment. Gifts purchased at 70 - 80% off, or under a Buy 1 Get 2 Free promotion are FINAL SALE and cannot be returned or exchanged by Mail or in-store. All gifts purchased under a Buy 1 Get 1 Free, Buy 2 Get 1 Free, Buy 1 Get 1 for 1¢, Buy 1 Get 1 for 10¢, or Buy 1 Get 1 for 1$ promotions, unfortunately are not eligible for a mail in refund and can only be exchanged in-store. All gift cards, cosmetics, jewelry, intimates (underwear and bras) and swimwear are final sale and cannot be returned or exchanged by Mail or In-Store.