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Online Customer Support


Email Us

We’re here to help! Click the button below to e-mail our Online Customer Support Team, and we will review and respond to your email as soon as possible.



Click Here to Contact Us




Call Us

Our Online Customer Support Team is available to take your calls Monday-Friday from 8:30 am to 5:30 pm EST. U.S. and Canadian Shoppers can call Toll Free at
1-844-789-8955

Please note: always reference your Order number when contacting customer support by email or phone.


In-Store Customer Service


For all inquiries related to your experience In-Store, please e-mail us at customerservice@urban-planet.com or call us at 1-866-717-7008